In-house average weekday ridership for March was 2,856, down by -3.81% from last year. Supplemental providers average weekday ridership was 429, up by 33.23%. Combined in-house and supplemental providers average weekday ridership was 3,286, down by -0.16%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 31,003 boardings, up 3.98% as compared to the same time period in fiscal year 2025.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 88.32% for March. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 89.45%. On-time performance for trips with a desired arrival time was 58.22% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 92.06% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of March, Handi-Van operated 70,353 trips including 6,075 trips that were longer than one hour in trip time. The analysis found that 75.65% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 519 or 8.54% of these trips were more than 15 minutes longer than comparable fixed-route trips. 960 or 15.80% of trips were slower than their comparable fixed-route trip by less than 15 minutes.
Average vehicle availability was 75.93% for March, down by -2.10% from last year.
Over the month of March, reservationists answered 41,879 calls. Of those calls, 89.89% were answered within 3 minutes, and 95.37% were answered in 5 minutes.
| March FY2026 |
March FY2025 |
% Change FY 25 to 26 |
9 Month FY2026 |
9 Month FY2025 |
% Change FY 25 to 26 |
Benchmark | |
|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 88,241 | 87,640 | 0.69% | 809,368 | 778,365 | 3.98% | |
| Average Weekday Ridership | 3,286 | 3,291 | -0.16% | 3,403 | 3,273 | 3.99% | |
| Unique Riders During the Month | 5,793 | 5,649 | 2.55% | 5,753 | 5,584 | 3.02% | |
| Cost per Revenue Hour | $124.32 | $119.76 | 3.81% | $120.27 | $117.13 | 2.68% | <= $90 |
| Cost per Passenger Trip | $62.21 | $56.67 | 9.78% | $57.83 | $55.32 | 4.54% | <= $39 |
| Cost per Revenue Mile | $8.40 | $8.21 | 2.31% | $8.14 | $8.08 | 0.74% | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.00 | 2.11 | -5.44% | 2.08 | 2.12 | -1.77% | >= 2.2 |
| Farebox Recovery | 2.12% | 2.86% | -0.74% | 2.60% | 2.87% | -0.27% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 76.60% | 76.31% | 0.29% | 76.35% | 76.84% | -0.49% | |
| Early Arrivals (> 10 Minutes) | 1.13% | 0.88% | 0.25% | 0.88% | 0.84% | 0.04% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.03% | 0.03% | 0.00% | 0.04% | 0.04% | 0.00% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 88.32% | 88.28% | 0.04% | 87.42% | 88.53% | -1.11% | >= 90% |
| On-Time and All Early Arrivals | 89.45% | 89.16% | 0.29% | 88.30% | 89.36% | -1.06% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 1.17% | 0.95% | 0.22% | 1.31% | 0.81% | 0.50% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 58.22% | 64.00% | -5.78% | 56.73% | 56.88% | -0.15% | > 90% |
| Comparative Trip Length Analysis | 75.65% | 74.24% | 1.41% | 75.24% | 73.63% | 1.61% | 50% |
| Excessive Trip Length | 8.54% | 8.85% | -0.31% | 8.80% | 9.41% | -0.61% | 1% |
| No Show / Late Cancellation Rate | 4.73% | 4.37% | 0.36% | 4.23% | 4.29% | -0.06% | < 5% |
| Advance Cancellation Rate | 27.48% | 20.82% | 6.66% | 23.14% | 21.25% | 1.89% | < 15% |
| Missed Trip Rate | 1.41% | 1.12% | 0.29% | 1.55% | 1.03% | 0.52% | < 0.5% |
| Complaints per 1,000 Trips | 2.43 | 2.54 | -4.33% | 2.52 | 2.30 | 9.57% | <= 1.25 |
| Calls Answered Within 5 Minutes | 95.37% | 99.65% | -4.28% | 92.54% | 99.28% | -6.74% | 99% |
| Vehicle Availability | 75.93% | 78.03% | -2.10% | 79.25% | 75.64% | 3.61% | >= 80% |
Note 1: Benchmarks are based on DTS Analysis "Short Range Transit Operations Plan - Tools to Measure Performance (May 2012)"
Note 2: Calls answered within 5 minutes benchmark based on DOJ Agreement (Agreement Between the United States of America and the City and County of Honolulu Under the Americans with Disabilities Act) paragraph 12
